Free Access Cisco.820-605.v2025-05-12.q129 Practice Test (Page 14)

Which two results of a successful customer onboarding stage are the most important? (Choose two )

A.network diagrams discussed

B.account relationships identified

C.stakeholders identified

D.desired business outcomes discussed

E.organization chart discussed

Your customer's business outcome is to drive employee efficiencies. Which key metrics measure this outcome?

A.number of incidents reported or number of compliance issues

B.reduction in headcount or operational support costs

C.customer and employee feedback

D.increase in new subscribers or increase in end users

E.number of activities completed or increase in direct time

What is the order of the key elements of process improvement for Customer Success?

A.define, analyze, measure, improve, control

B.define, measure, analyze, improve, control

C.analyze, define, measure, control, improve

D.measure, define, analyze, control, improve

What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?

A.capability gap

B.financial gap

C.consumption gap

D.organizational gap

The Customer Success Manager notices that their customer has delayed going into production.
Which action does the Customer Success Manager consider?

A.Give the customer a discount on a future purchase

B.Provide the customer with a chargeable deployment service

C.Re-enforce the time to value of the solution

D.Suggest that the customer replace their existing staff

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