Free Access Cisco.820-605.v2025-05-12.q129 Practice Test (Page 13)

Question 56

Which statement describes the difference between customer success and customer sales?

A.Customer sales is about selling solutions to meet business needs. Customer success is about getting customers to utilize those solutions to get the value they intended.

B.Customer sales is about getting customers to utilize their solutions to get the value they intended.
Customer success is about making sure the customer deploys the solution within an effective timeline.

C.Customer sales is about getting customers to utilize their solutions to get the value they intended.
Customer success is about expanding the customer's portfolio.

D.Customer sales is about selling solutions to meet business needs. Customer success is about finding product opportunities for sales as the customer utilizes their current solution.

Question 57

Which of these is included in a success plan?

A.services cost

B.customer HR processes

C.customer business outcomes

D.confidential customer information

Question 58

A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?

A.Combination of tailored surveys and IT tools-based metrics

B.Twice yearly student and staff surveys with two

C.Implement staff Super Users to provide feedback

D.Measure the number of complaints raised by students

Question 59

Which statement describes an end user adoption barrier?

A.The budget is insufficient to implement the solution for a new branch of the business.

B.There are insufficient licenses for additional staff from a newly acquired company to use the solution.

C.Staff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications.

D.The CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.

Question 60

You are a Customer Success Manager and have just been assigned a strategic new account.
Which course of action is the best to help you prepare for the first customer introduction meeting?

A.Build an understanding of your customer's business and market trends and priorities

B.Perform a deep analysis of all the sales orders to the past 24 months

C.Engage with the account team to understand the expansion opportunities

D.Speak the internal contacts to understand the customer sentiment and outstanding escalations

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