Free Access Cisco.820-605.v2025-05-12.q129 Practice Test (Page 11)

What is the best reason for documenting your customer's success?

A.To provide awareness of the value achieved by the customer's purchased solution

B.To establish KPI's that measure the success of your company's business

C.To document roles and responsibilities for your project management

D.To provide expansion opportunities for your sales team

Refer to the exhibit.

Which initial action does a Customer Success Manager take?

A.Run analysis on all the license types used by the customer on all platforms.

B.Provide trending information on license types B and D and share with all stakeholders.

C.inform the Sales Account Manager to position a new version of licenses types B and D with additional features.

D.Share the report with the customer point of contact for license types B and D 3nd determine causes.

A Customer Success Manager must deliver high touch customer success experience. Which customer engagement model must be used?

A.Utilize a digital engagement so all your customers experience the touch of customer success

B.Utilize people to focus on the elite customers for a 1:1 or 1:few onsite customer success experience

C.Utilize the service team to form a larger internal team to lead the engagement

D.Utilize people to focus your customers in a 1:many customer success experience

How can Customer Success Plan tracking drive additional license purchases?

A.The Success Plan tracks the mean time to failure of the solution.

B.The Success Plan tracks the number of threats blocked and benchmarks it against the previous year.

C.The Success Plan tracks gains in user productivity and communicates this back to the business.

D.The Success Plan tracks the number of technical support cases opened.

Who does a Customer Success Manager work with to overcome a technical solution adoption barrier encountered by a customer?

A.Solutions Product Manager

B.Technical Engineer

C.Sales Engineer

D.Customer Success Specialist

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