Free Access Cisco.820-605.v2025-05-12.q129 Practice Test (Page 12)

Question 51

What should be the primary source of information about a customer's current adoption barriers?

A.customer strategic goals

B.insight from the account team

C.bill of materials

D.current industry trends

Question 52

Which of these is included in a success plan?

A.confidential customer information

B.customer business outcomes

C.customer HR processes

D.services cost

Question 53

Drag and Drop Question
The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics.
Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.

Question 54

Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?

A.The accelerated pace of innovation in the era of the Internet of Things confuses many customers. A CSM helps sales position the right technologies that will accelerate success for their business.

B.Service organizations must evolve from a "break fix" business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoption.
The CSM advises and professional services team on the best services to position.

C.IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase. The CSM supports sales with use cases and testimonials for proposed solutions.

D.IT is increasingly adopting new consumption models. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realized. The CSM ensures that the customer's business outcomes are achieved with the shortest time to value.

Question 55

The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition.
Which two business outcomes are critical to the company's success? (Choose two.)

A.risk management

B.sustainability

C.employee satisfaction

D.cost efficiency

E.credibility

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