Free Access Cisco.820-605.v2025-05-12.q129 Practice Test (Page 3)

Question 6

Which two outcomes are expansion opportunities within customer success? (Choose two.)

A.expansion of solution features

B.renewal of solution subscription

C.purchase of a new solution

D.deployment of solution

E.expansion of solution services

Question 7

Which definition of customer success is true?

A.It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.

B.It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.

C.It is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful.

D.It is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer.

Question 8

Which list of components of a Customer Success Quarterly Success Review is common?

A.results from prior quarter, agreed actions completed, benchmarking with the market, and confirm goals for next quarter

B.results from prior quarter, services delivered, issues and open services cases, and confirm goals for next quarter

C.results from prior quarter, product roadmap, proposed marketing new products, and confirm goals for the next quarter

D.results from prior quarter, cover roadmap and promote new products, and confirm goals for next quarter

Question 9

The Chief Information Officer (CIO) of a bank and their vendor have a significant disagreement over the value of the work that was delivered the past two years under the existing managed-services contract. The contract renewal process was delayed for over three months, with considerable risk to both parties. Which best practice will help prevent this type of disagreement?

A.Adopt a lifecycle approach with a proactive review of service performance against KPIs.

B.Have the CSM define how value should be measured at the end of the contract period.

C.Engage a third-party mediator to develop contract goals and evaluate the objectives at regular intervals.

D.Have the CIO define a clear IT strategy and implement the suggestions immediately.

Question 10

Refer to the exhibit.

Which action must be taken by Customer Success Manager?

A.Review the financial index.

B.Identify the adoption barriers.

C.Recommend expansion opportunities

D.Develop a customer testimonial.

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