Free Access Cisco.820-605.v2025-05-12.q129 Practice Test (Page 6)

Question 21

A large university has deployed a new IT solution designed to improve the overall student and staff experience.
Which approach to measure success is the best?

A.Twice yearly student and staff surveys with two questions related to IT

B.Measure the number of complaints raised by students

C.Combination of tailored surveys and IT tools-based metrics

D.Implement staff Super Users to provide feedback

Question 22

What is a technical adoption barrier?

A.lack of integration with other products

B.underutilization of licenses

C.untrained customer user group

D.customer not measuring product value

Question 23

Who does a Customer Success Manager work with to overcome a technical solution adoption barrier encountered by a customer?

A.Customer Success Specialist

B.Technical Engineer

C.Sales Engineer

D.Solution Product Manager

Question 24

Which Customer Success activity is critical from the supplier perspective?

A.listening carefully to the customer's feedback and taking actions so the company's solutions can be improved

B.identifying opportunities for sales expansion

C.ensuring the customer has a success plan and is achieving each milestone in a timely manner

D.driving full adoption of the company's technology across all supported solutions

Question 25

The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics. Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.

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Question 25

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