Free Access Cisco.820-605.v2025-05-12.q129 Practice Test (Page 9)

Question 36

What is the value proposition of customer success for customers?

A.reduction of risk

B.expansion opportunities

C.reduced time to value

D.impacting business outcomes

Question 37

Drag and Drop Question
An external customer case study is being created. Drag and drop the contents which show value from the left onto the right. Not all content choices are used.

Question 38

During the past few months, the Customer Success Manager has been working on adoption sessions with all Network Security Staff from Company ABC. They had significant progress in how administrators are using the solution, implementing best practices, and reducing by half the time they spend performing a repetitive task. However, in a recent conversation, upper management questioned the renewal of the solution subscription. Which barrier must the CSM overcome?

A.technical

B.data

C.business

D.operational

Question 39

Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?

A.IT is increasingly adopting new consumption models. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realized. The CSM ensures that the customer's business outcomes are achieved with the shortest time to value.

B.The accelerated pace of innovation in the era of the Internet of Things confuses many customers. A CSM helps sales position the right technologies that will accelerate success for their business.

C.IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase. The CSM supports sales with use cases and testimonials for proposed solutions.

D.Service organizations must evolve from a "break fix" business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoption. The CSM advises and professional services team on the best services to position.

Question 40

Which statement describes the difference between customer success and customer sales?

A.Customer sales is about selling solutions to meet business needs Customer success is about finding product opportunities for sales as the customer utilizes their current solution.

B.Customer sales is about getting customers to utilize their solutions to get the value they intended Customer success is about making sure the customer deploys the solution within an effective timeline.

C.Customer sales is about selling solutions to meet business needs Customer success is about getting customers to utilize those solutions to get the value they intended.

D.Customer sales is about getting customers to utilize their solutions to get the value they intended Customer success is about expanding the customer's portfolio.

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Question 36

Question 37

Question 38

Question 39

Question 40

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