Free Access Cisco.820-605.v2025-11-26.q121 Practice Test (Page 22)

Question 101

Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?

A.Service organizations must evolve from a "break fix" business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoption.
The CSM advises and professional services team on the best services to position.

B.IT is increasingly adopting new consumption models. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realized. The CSM ensures that the customer's business outcomes are achieved with the shortest time to value.

C.The accelerated pace of innovation in the era of the Internet of Things confuses many customers.
A CSM helps sales position the right technologies that will accelerate success for their business.

D.IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase. The CSM supports sales with use cases and testimonials for proposed solutions.

Question 102

Which task drives advocacy with customer stakeholders?

A.creating a Customer Success Plan

B.creating a success story

C.creating a stakeholder map

D.creating technical documentation

Question 103

Who confirms the use cases targeted in a Customer Success Plan?

A.primary customer stakeholder

B.account team sales lead

C.customer enterprise architect

D.Customer Success Manager

Question 104

Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications. Which two main barriers to adoption does the customer face? (Choose two.)

A.cost barrier

B.product barrier

C.technical barrier

D.cultural barrier

E.process barrier

Question 105

Which tool is used by a Customer Success Manager to establish cross-functional alignment, ensure efficient execution and communication across a project team, and facilitate stakeholder management?

A.Stakeholder Map

B.RACI

C.KPIs

D.Health Index Report

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Question 103

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Question 105

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