A.Always create the incident with medium priority and adjust it later if applicable.

B.Report the incident from the screen in which the issue occurs.

C.Always include step-by-step instructions on how to recreate the issue.

D.Keep the incident lightweight and use screenshots only if it is necessary.

E.Check for solutions in the Help Center.

A.Products

B.Opportunities

C.Tickets

D.Sales orders

A.Installed base

B.Product

C.Contract

D.Customer

A.The agent is prompted to upsell a warranty to the customer.

B.Routing rules can be applied to warranties.

C.The system can be set up so that certain incident categories are not covered.

D.When an agent creates a ticket with a registered product, the warranty is automatically determined.

A.Define a multi-step approval process.

B.Maintain the ticket hierarchy.

C.Use the Subticket tab to add a ticket.

D.Execute an action for grouping tickets.

E.Select the relevant scoping item.