A.Do you want to enable internal memos for tickets?

B.Do you want to support e-mail channels for corporate accounts?

C.Do you want to enable agents to respond to tickets using an external e-mail client?

D.Do you want to download an add-in for Microsoft Outlook?

A.Reporting

B.Controlling responsibility

C.Determining fine-tuning settings

D.Controlling validity of the service catalog

E.Determining service level assignments

A.No security issues with mashup outside of corporate network

B.Existing reports can be reused

C.Offline access is available

D.Real-time data access

E.No additional authorization concept is required

A.Data can be loaded or changed only once.

B.You will need to create an initial file based on predefined fields.

C.You will need to cleanse the legacy data.

D.The migration execution requires an approval from SAP Cloud Support.

A.Create a new registered product.

B.Configure process steps and define work distribution.

C.Copy an existing approval process and modify the details.

D.Set validity from and to dates.

E.Configure a resource scheduler.