Question 11
Which settings can you control for the e-mail channel setup? Note: There are 3 correct Answers to this question.
Question 12
Which of the following is correct in the context of scoping and fine -tuning? Note: There are 2 correct answers to this question.
Question 13
Which service objects can you assign to an installed base? Note: There are 2 correct Answers to this question.
Question 14
What can you use to keep track of new knowledge base articles and changes made to the existing ones if you have set up SAP Jam as a knowledge base?
Question 15
Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct Answers to this question.