Free Access SAP.C-C4H510-04.v2022-08-11.q58 Practice Test (Page 6)

Question 21

What must you consider when you want to upload master data to SAP Service Cloud using templates? Note:
There are 2 correct answers to this question.

A.The template structure is predefined and cannot be changed.

B.There is a template available for each object that allows tool-supported migration.

C.Field definitions are not relevant.

D.Data can be loaded only once.

Question 22

The system needs to be set up to route all messages from Twitter that get created as service tickets to be handled by a specific team. Which feature of SAP Service Cloud can help with this?

A.Social channel setup

B.Knowledge base integration

C.Service Level Agreement

D.Work distribution

Question 23

Which service objects can you assign to an installed base? Note: There are 2 correct answers to this question.

A.Ticket

B.Contract

C.Maintenance plan

D.Visit

Question 24

Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management? Note: There are 2 correct Answers to this question.

A.Registered products

B.Installed bases

C.Service contracts

D.Contacts

Question 25

Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

A.Contracts

B.Tickets

C.Activities

D.External pricing

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Question 21

Question 22

Question 23

Question 24

Question 25

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