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Question 51

The system needs to be set up to route all messages from Twitter that get created as service tickets to be handled by a specific team.
Which feature of SAP Service Cloud can help with this?

    • Question 52

    When should you use the templates provided in the Data Workbench?

    • Question 53

    Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct Answers to this question.

    • Question 54

    Which of the following elements are necessary to calculate the due dates defined in the SLA? Note: There are 2 correct answers to this question.

    • Question 55

    The status of a ticket needs to be escalated. Which tool can be used to achieve this? Note: There are 2 correct Answers to this question.
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    1274SAP.C-C4H510-04.v2022-03-19.q54
    69SAP.Examboosts.C-C4H510-04.v2021-12-13.by.katherine.29q.pdf
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