Question 1

Which of the following actions are necessary to successfully use installed bases in service tickets? Note: There are 2 correct answers to this question.
  • Question 2

    You plan a product recall with the help of automatically generated tickets. Which tool do you use?
  • Question 3

    What does the system automatically generate when you create a new employee in SAP Service Cloud?
  • Question 4

    Which of the following are reporting features in SAP Service Cloud? Note: There are 2 correct answers to this question.
  • Question 5

    Question 4: Which of the following elements needs to be activated in the scoping? Note: There are 2 correct answers to this question.