Question 1
Which of the following actions are necessary to successfully use installed bases in service tickets? Note: There are 2 correct answers to this question.
Question 2
You plan a product recall with the help of automatically generated tickets. Which tool do you use?
Question 3
What does the system automatically generate when you create a new employee in SAP Service Cloud?
Question 4
Which of the following are reporting features in SAP Service Cloud? Note: There are 2 correct answers to this question.
Question 5
Question 4: Which of the following elements needs to be activated in the scoping? Note: There are 2 correct answers to this question.