A.To ensure that an organization's performance continually meets stakeholders' expectations

B.To identify activities that an organization must perform in order to deliver a valuable service

C.To direct and control an organization

D.To help an organization make good decisions

A.Incident management

B.Service level management

C.Problem management

D.Service request management

A.Supplier management

B.Change enablement

C.Relationship management

D.Service desk

A.Outcomes use activities to produce tangible or intangible deliverables.

B.Outcomes help a service consumers to assess the cost of a specific activity

C.Outcomes rely on outputs to deliver results for a stakeholder.

D.Outcomes gives service consumers assurance of products or services

A.They provide products to service providers based on outputs.

B.The co-create value for service providers by reducing costs and risks.

C.They are deliverables provided to service consumers.

D.They allow service consumers to achieve a desired result.