Question 91
Which value chain activity ensures a shared understanding of the current status and required direction for all products and services?
Question 92
What three elements make up the Service Portfolio?
Question 93
Which practice identifies metrics that reflect the customer's experience of a service?
Question 94
What is a means of enabling value co-creation by facilitating outcomes that customers want to achieve,
without the customer having to manage specific costs and risks?
without the customer having to manage specific costs and risks?
Question 95
Identify the missing word in the following sentence.
A [?] is the addition, modification, or removal of anything that could have a direct or indirect effect on services
A [?] is the addition, modification, or removal of anything that could have a direct or indirect effect on services