Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the [?], and the CIs that support them, is available when and where it is needed.

Which is the CORRECT explanation of the 'R' role in a RACI matrix?

Which is part of the definition of a customer?

Where should all master copies of controlled software and documentation be stored?

Which TWO are important aspects of the 'service request management' practice?
1.Standardization and automation
2.Providing a variety of channels for access
3.Establishing a shared view of targets
4.Policies for approvals