A.logged

B.escalated

C.analysed

D.closed

A.3 and 4

B.1 and 3

C.1 and 2

D.2 and 4

A.To produce service design packages and ensure they are handed over to service transition

B.To assess and evaluate all changes and their impact on service designs

C.To document the initial structure and relationship between services and customers

D.To gather and document new service level requirements from the customer

A.Service configuration management

B.Information security management

C.Supplier management

D.Release management

A.Think and work holistically

B.Focus on value

C.Keep it simple and practical

D.Start where you are