Free Access ITIL.ITIL-4-Foundation.v2023-03-27.q176 Practice Test (Page 7)

Question 26

Which statement about the 'incident management' practice is CORRECT?

A.It maintains detailed procedures for diagnosing incidents.

B.It identifies the cause of major incidents.

C.It authorizes changes to resolve incidents.

D.It resolves the highest impact incidents first.

Question 27

Which practice balance management of risk with maximizing throughput?

A.Change enablement

B.Continual improvement

C.Incident management

D.Problem management

Question 28

Which statement about 'continual improvement' is CORRECT?

A.All improvement ideas should be logged in a single 'continual improvement register'

B.Everyone in the organization is responsible for some aspects of 'continual improvement'

C.A single team should carry out 'continual improvement' across the organization

D.'Continual improvement' should have minimal interaction with other practices

Question 29

In which TWO situations should the ITIL guiding principles be considered?
1. In every initiative
2. In relationships with all stakeholders
3. Only in specific initiatives where the principle is relevant
4. Only in specific stakeholder relationships where the principle is relevant

A.3 and 4

B.2 and 3

C.1 and 4

D.1 and 2

Question 30

What is the purpose of the 'incident management' practice?

A.To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents

B.To support the agreed service quality by effective handling of all agreed user-initiated service requests

C.To capture demand for incident resolution and service requests

D.To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

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Question 26

Question 27

Question 28

Question 29

Question 30

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