A.The four dimensions of service

B.The guiding principles

C.Practices

D.The service value chain

A.Change control

B.Service level management

C.Problem management

D.Service request management

A.Ensuring that service components are available when needed

B.Ensuring that stakeholder needs are understood by the organization

C.Ensuring that stakeholder expectations for quality are met

D.Ensuring that services are operated to meet agreed specifications

A.A customer

B.A user

C.An IT asset

D.A configuration item (CI)

A.Focus on value at every step of the improvement

B.Focus on value for the service provider first

C.Focus on the value of new and significant projects first

D.Make 'focus on value' a responsibility of the management