Free Access ITIL.ITIL-4-Foundation.v2023-03-27.q176 Practice Test (Page 6)

What is defined as "the role that uses services?

A.Service consumer

B.Customer

C.User

D.Sponsor

Which dimension of service management considers how activities are coordinated?

A.Information and technology

B.Organizations and people

C.Partners and suppliers

D.Value streams and processes

Which guiding principle recommends eliminating activities that do not contribute to the creation of value?

A.Collaborate and promote visibility

B.Keep it simple and practical

C.Optimize and automate

D.Start where you are

Which practice helps to ensure that the services delivered to customers are aligned with their needs?

A.Service request management

B.Change enablement

C.Service level management

D.Problem management

Which term relates to service levels aligned with the needs of service consumers?

A.Service management

B.Utility

C.Cost

D.Warranty

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