Which practice has a purpose that includes restoring normal service operation as quickly as possible?

Which approach is CORRECT when applying the guiding principle 'keep it simple and practical'?

An organization asks a stakeholder to review a planned change. Which guiding principle does this demonstrate?

Identity the missing word(s) in the blowing sentence.
The purpose of the problem management practice is to reduce the likelihood and impact o' incidents by identifying actual and potential causes of incidents, and managing workarounds and [?].

Which is handled as a service request?