Free Access ITIL.ITIL-4-Foundation.v2023-03-27.q176 Practice Test (Page 3)

What MAIN factors are considered to assess the priority of an incident?

A.The complexity and cost

B.The cost and urgency

C.The impact and complexity

D.The urgency and impact

Which describes outcomes?

A.Configuration of an organization's resources

B.Functionality offered by a product or service

C.Results desired by a stakeholder

D.Tangible or intangible deliverables

Which dimension considers the application of artificial intelligence to service management?

A.Partners and suppliers

B.Information and technology

C.Value streams and processes

D.Organizations and people

Which practice has a purpose that includes managing authentication and non-repudation?

A.Information security management

B.IT Asset Management

C.Change enablement

D.Service Configuration management

Which dimension considers how knowledge assets should be protected?

A.Value streams and processes

B.Organizations and people

C.Partners and suppliers

D.Information and technology

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