Free Access ITIL.ITIL-4-Foundation.v2023-03-27.q176 Practice Test (Page 5)

Which of the four dimensions focuses or managing data in compliance with industry regulations?

A.Partners and suppliers

B.Organizations and people

C.Value streams and processes

D.Information and technology

Which guiding principle helps an organization to understand the impact of an altered element on other elements in a system?

A.Keep it simple and practical

B.Think and work holistically

C.Focus on value

D.Start where you are

What should be done first when applying the 'focus on value' guiding principle?

A.Identify the outcomes that the service facilitates

B.Determine who the service consumer is in each situation

C.Determine the cost of providing the service

D.Identify all suppliers and partners involved in the service

Which statement about value creating activities is CORRECT?

A.Each value stream should be designed with a specific combination of service value chain activities

B.A value stream is an operating model for creating value through products and services

C.Service value chain activities have pre-determined dependencies on ITIL practices

D.Organizations should ensure that each value stream is applicable to many scenarios

What should be used to set user expectations for request fulfilment times?

A.The time that the customer indicates for service delivery

B.The time needed to realistically deliver the service

C.The consumer demand for the service

D.The service levels of the supplier

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