Free Access ITIL.ITIL-4-Foundation.v2023-03-27.q176 Practice Test (Page 4)

Which process is used to compare the value that new services offer with the value of the services they have replaced?

A.Capacity management

B.Availability management

C.Service portfolio management

D.Service catalogue management

Which does the ITIL service value system discourage?

A.Coordinated authorities and responsibilities

B.Organizational silos

C.Interfaces among practices

D.Organizational agility

Which is a recommendation of the guiding principle 'think and work holistically'?

A.Use the four dimensions of service management to ensure coordination of all aspects of an improvement initiative

B.Review service management practices and remove any unnecessary complexity

C.Conduct a review of existing service management practices and decide what to keep and what to discard

D.Review how an improvement initiative can be organized into smaller, manageable sections that can be completed in a timely manner

Which guiding principle focuses on reducing costs and human errors?

A.Collaborate and promote visibility

B.Think and work holistically

C.Focus and value

D.Optimize and automate

How do all value chain activities transform inputs to outputs?

A.By determining service demand

B.By using a combination of practices

C.By using a single functional team

D.By implementing process automation

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