A.Customer engagement

B.Operational metrics

C.Customer feedback

D.Business metrics

A.Determining where the most positive impact would be

B.Securing stakeholder engagement

C.Understanding the vision and objectives of the organization

D.Standardizing practices and services

A.A request to implement a security patch

B.A request to resolve an error in a service

C.A request to provide a laptop

D.A request to change a target in a service level agreement

A.A change model

B.An emergency change

C.A standard change

D.A normal change

A.To capture demand for incident resolution and service requests

B.To set clear business-based targets for service performance

C.To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents

D.To maximize the number of successful IT changes by ensuring risks are properly assessed