Free Access ITIL.ITIL-4-Foundation.v2023-03-27.q176 Practice Test (Page 35)

Question 166

Which is part of the value proposition of a service?

A.Costs removed from the consumer by the service

B.Costs imposed on the consumer by the service

C.Outputs of the service received by the consumer

D.Risks imposed on the consumer by the service

Question 167

Which is part of the 'focus on value' guiding principle?

A.Assessing services to identify parts that can be reused

B.Identifying activities that can be achieved in smaller iterations

C.Reducing the number of steps in the customer experience

D.Understanding what services help the service consumer

Question 168

Which practice recommends using tools for collaboration and the automated matching of symptoms?

A.Problem management

B.Incident management

C.Service request management

D.Service level management

Question 169

Why should some service requests be fulfilled with no additional approvals?

A.To streamline the fulfillment workflow

B.To set user expectations for fulfillment times

C.To ensure that spending is properly accounted for

D.To ensure that information security requirements are met

Question 170

What is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks?

A.Continual improvement

B.A service

C.An IT asset

D.Service management

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Question 166

Question 167

Question 168

Question 169

Question 170

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