Free Access ITIL.ITIL-4-Foundation.v2023-03-27.q176 Practice Test (Page 36)

Question 171

Which guiding principle helps to ensure that better information is available for decision making?

A.Optimize and automate

B.Think and work holistically

C.Keep it simple and practical

D.Collaborate and promote visibility

Question 172

Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed

A.organizations

B.outcomes

C.relationships

D.services

Question 173

What is a definition of a problem?

A.An incident for which a full resolution is not yet available

B.An unplanned interruption to a service, or reduction in the quality of a service

C.A cause, or potential cause, of one or more incidents

D.Any change of state that has significance for the management of a configuration item (CI)

Question 174

Which are the elements of process control?

A.Inputs, outputs and triggers

B.Process owner, policy and objectives

C.Resources, capabilities and metrics

D.Work instructions, procedures and roles

Question 175

What term is used to describe the functionality of a service?

A.Utility

B.Output

C.Outcome

D.Warranty

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Question 171

Question 172

Question 173

Question 174

Question 175

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