A.To ensure high levels of customer satisfaction

B.To ensure strategic plans for IT services exist

C.To identify patterns of business activity

D.To secure funding to manage the provision of services

A.To prevent problems and their resultant Incidents

B.To restore service to a user

C.To manage problems throughout their lifecycle

D.To eliminate recurring incidents

A.Provides the rights for users to be able to use a service or group of services

B.To detect security events and make sense of them

C.To provide a channel for users to request and receive standard services

D.To prevent problems and resulting Incidents from happening

A.Technical implementation of supporting IT infrastructure components

B.A complete set of all the documentation required to deliver world class services to customers

C.An internal service provider that is embedded within a business unit

D.The implementation and management of quality IT services that meet business needs

A.Tactical - for relationships involving significant commercial activity and business interaction

B.Operational - for suppliers providing low value and/or readily available products and services

C.Commodity - for significant partnering relationships that involve senior managers

D.Strategic - for suppliers of operational products or services