A.1 and 3 only

B.1 and 2 only

C.2 and 3 only

D.All of the above

A.RACI model

B.Incident model

C.Continual service improvement (CSI) approach

D.The Deming Cycle

A.It can be fully implemented in 30 days

B.Its practices are applicable to any IT organisation

C.It always guarantees cost savings

D.It makes technology architecture easy to design

A.Service level management and availability management

B.Configuration management and service portfolio management

C.Design coordination and service level management

D.Supplier management and service level management

A.Business Cases should focus on only the non-financial business impacts of the proposed project to secure proper high-level management support

B.Business cases should only focus on how the proposed project can lower costs and improve customer satisfaction, listing measures and targets

C.Business Cases should focus on only the financial impacts of the proposed project to secure support and funding

D.Business Cases should focus on both the financial and non-financial impacts of the proposed project or service