Free Access EXIN.ITIL.v2025-11-14.q416 Practice Test (Page 14)

Which of the following is NOT recommended by the guiding principle 'start where you are?

A.Collecting data directly from the source

B.Building something completely new

C.Identifying what is available to be leveraged

D.Asking questions that appear to be stupid

Which of the following would be defined as part of every process?
1.Roles
2.Activities
3.Functions
4.Responsibilities

A.All of the above

B.2 and 4 only

C.1, 2 and 4 only

D.1 and 3 only

Where should incident resolution targets to be documented?

A.A service level agreement (SL

B.The service portfolio

C.A request for change (RFC.

D.A service description

The configuration management system is part of which system?

A.The capacity management information system

B.The service knowledge management system

C.The availability management information system

D.The information security management system

What considerations influence the supplier strategy of an organization?

A.Corporate culture of the organization

B.Type of cooperation with suppliers

C.Level of formality

D.Contracts and agreements

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