Free Access EXIN.ITIL.v2025-11-14.q416 Practice Test (Page 11)

Question 46

Which stage of the continual service improvement (CSI) approach is BEST described by the phrase 'Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision'?

A.Where do we want to be?

B.Where are we now?

C.How dowe get there?

D.Did we get there?

Question 47

What are the ITIL guiding principles used for?

A.To identify activities that an organization must perform in order to deliver a valuable service

B.To help an organization make good decisions

C.To ensure that an organization's performance continually meets stakeholders' expectations

D.To direct and control an organization

Question 48

Howis a service delivered between departmentsofsame organizationclassified?

A.Internal Service

B.Organizational service.

C.External Service

D.Mission Critical service

Question 49

Which dimension considers data security and privacy?

A.Value streams and processes

B.Organizations and people

C.Partners and suppliers

D.Information and technology

Question 50

Which of the following are aspects of Service Design?
1.Architectures
2.Technology
3.Service Management processes
4.Metrics

A.2 and 3 only

B.All of the above

C.1 only

D.1, 2 and 4 only

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Question 46

Question 47

Question 48

Question 49

Question 50

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