Which is included in the purpose of the 'change enablement' practice?

Which guiding principle helps to ensure that better information is available for decision making?

Which one of the following answers shows two of the activities relating to tools that will take place during the transition stage of the service lifecycle?

WhatBESTdescribes the value of service transition to the business?

How does customer engagement contribute to the 'service level management' practice?
1.It captures information that metrics can be based on
2.It ensures the organization meets defined service levels
3.It defines the workflows for service requests
4.It supports progress discussions