Free Access EXIN.ITIL.v2025-11-14.q416 Practice Test (Page 20)

Question 91

Which is a description of service provision?

A.A formal description of one or more services, designed to address the needs of a service consumer

B.Activities that an organization performs to deliver services

C.A way to help create value by facilitating outcomes that service consumers need

D.Cooperation between two organizations to ensure that a service delivers value

Question 92

Third parties responsible for supplying goods or services that are required to deliver IT services is a
description of which stakeholder?

A.External Customers

B.Operations

C.Suppliers

D.External Consultants

Question 93

Which one of the followingprovides the CORRECT list of processes within the service operation stage of the service lifecycle?

A.Incident management, service desk, request fulfilment, access management, and event management

B.Incident management, problem management, service desk, request fulfilment, and event management

C.Event management, incident management, problem management, request fulfilment, and access management

D.Event management, incident management, changemanagement, and access management

E.Explanation:
QUESTIONNO: 101 With which process is problem management likely to share categorization and impact coding systems?
A. Incident management
B. Service asset and configuration management
C. Capacity management
D. IT service continuity management

Question 94

What is NOT within the scope of service catalogue management?

A.Interfaces between all services and supporting services

B.Contribution to the definition of services

C.Fulfilment of business service requests

D.Interfaces between the service catalogue and service portfolio

Question 95

Which is included in the purpose of the 'improve' value chain activity?

A.Ensuring the continual improvement of practices across all value chain activities

B.Ensuring that services continually meet expectations for quality, costs, and lime to market

C.Ensuring a shared understanding of the improvement direction for services across the organization

D.Ensuring continual engagement and good relationships with all stakeholders

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Question 91

Question 92

Question 93

Question 94

Question 95

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