A.Improved quality of service

B.Better balance of technical skills to support live services

C.Reduced Total Cost of Ownership

D.Improved Service alignment with business goals

A.It is mandatory that all changes are subject to design coordination activity

B.Only changes to business critical systems

C.Any change that the organization believes could benefit

D.Only changes that introduce new services

A.The authorization of normal changes should be expedited to ensure they can be implemented quickly

B.Standard changes are high risk and should be authorized by the highest level of change authority

C.A change authority should be assigned to each type of change and change model

D.Centralizing change authorization to a single person is the most effective means of authorization

A.Technical Management

B.IT Operations Management

C.Applications Management

D.Service Desk

A.An agreement that covers service specific issues in a multi-level SLA structure

B.An agreement with an individual customer group, covering all the services that they use

C.An agreement that covers one service for a single customer

D.An agreement that covers one service for all customers of that service