Free Access EXIN.ITIL.v2025-11-14.q416 Practice Test (Page 17)

Question 76

Which practice has a purpose to support the quality of the service by handling all agreed user initiated service requests?

A.Service request management

B.Change control

C.IT asset management

D.Service desk

Question 77

What is used to control a process?

A.Inputs

B.Stakeholders

C.Functions

D.Objectives

Question 78

Which of the following statements is CORRECT?
1.The only phase of the Service Management Lifecycle where value can be measured is Service
Operation
2.All of the phases of the lifecycle are concerned with the value of IT services

A.2 only

B.1 only

C.Both of the above

D.Neither of the above

Question 79

Which of the following would NOT be contained in a release policy?

A.Entry and exit criteria of the release into testing

B.The risk register for the release

C.Roles and responsibilities for the release

D.Naming and numbering conventions

Question 80

What should all 'continual improvement' decisions be based on?

A.An up-to-date balanced scorecard

B.Details of how services are measured

C.Accurate and carefully analysed data

D.A recent maturity assessment

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Question 76

Question 77

Question 78

Question 79

Question 80

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