A.Continual improvement

B.Service desk

C.Service level management

D.Monitoring and event management

A.Change enablement

B.Continual improvement

C.Incident management

D.Service request management

A.They should be complex and detailed

B.They should include incident handling

C.They should be brief and simple

D.They should be well-known and proven

A.Service cataloguemanagement

B.Service portfolio management

C.Capacity management

D.Availability management

A.Ensure that all service transitions are properly authorized

B.Provide overall planning for service transitions and co-ordinate the resources they require

C.To define testing scripts to ensure service transitions are unlikely to ever fail

D.Provide the resources to allow all infrastructure elements of a service transition tobe recorded and tracked