A.Service operation: IT operations management

B.Service transition: Plan and prepare for deployment

C.Service design: Design the processes

D.Service strategy: Develop the offerings

A.A Problem model

B.A Request for Change (RFC)

C.A Service Improvement Plan (SIP)

D.A Business Case

A.The prediction of the future demand requirements for an activity, process or IT service

B.The design and development of the activities that make up a process or IT service

C.The result of carrying out an activity, following a process, or delivering an IT service

D.The inputs that trigger an action for an activity, process or IT service

A.The cause of one or more incidents

B.The cause of two or more incidents

C.An issue reported by a user

D.A serious incident whichhas a critical impact to the business

A.By working with users to change their IT configurations

B.By installing changes to fix problems

C.By negotiating with Incident Management for changes in IT for Problem resolution

D.By issuing RFCs for permanent solutions