A.Ensuring that all operational services are recorded in the Service Catalogue

B.Ensuring that information in the Service Catalogue is accurate

C.Ensuring that information within the Service Pipeline is accurate

D.Ensuring that information in the Service Catalogue is consistent with information in the Service Portfolio

A.To detect security events and make sense of them

B.To provide a channel for users to request and receive standard services

C.Provides the rights for users to be able to use a service or group of services

D.To prevent Problems and resulting Incidents from happening

A.Problem management

B.Deployment management

C.Service desk

D.Service configuration management

A.Menu driven range of facilities used to access service requests

B.Calls to the service desk to register standard changes

C.A software update downloaded automatically to all laptops in an organization

D.Software to allow programmers to debug code

A.Technical management

B.Urgent change board

C.Urgent change authority

D.Emergencychange advisory board