Free Access EXIN.ITIL.v2025-11-14.q416 Practice Test (Page 42)

Question 201

Which of the following is an example of workaround?

A.A defective network switch is replaced with a new one

B.A server is restarted to resolve an incident

C.An email server is restored after an incident is reported

D.Server memory is increased when the server is unresponsive

Question 202

Which statement about outcomes is CORRECT?

A.Service providers help service consumers achieve outcomes

B.Outcomes help service consumers achieve outputs

C.Outcomes are one or more services that fulfil the needs of a service consumer

D.Helping service consumers achieve outcomes reduces service provider costs

Question 203

Which guiding principle helps an organization to understand the impact of an altered element on other elements in a system?

A.Start where you are

B.Focus on value

C.Think and work holistically

D.Keep it simple and practical

Question 204

Which TWO types of competence are MOST important 'or service desk staff?
1. Knowledge of business processes
2. Collaboration skills
3. Advanced technical knowledge
4. Workflow design skills

A.1 and 2

B.1 and 4

C.3 and 4

D.2 and 3

Question 205

Remediation planning is BEST described in which of the following ways?

A.Planning how to compensate a user for a failed change

B.Planning how to advise the change request of a failed change

C.Planning how to recover the cost of a change

D.Planning the steps required to be taken if a Change is unsuccessful

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Question 201

Question 202

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Question 205

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