Free Access EXIN.ITIL.v2025-11-14.q416 Practice Test (Page 44)

Question 211

Which describes the 'plan' value chain activity?

A.It ensures a shared understanding of the current status and vision for all products and services across the organization

B.It ensures continual improvement of products, services, and practices across all value chain activities

C.It ensures that service components are available when and where they are needed, and meet agreed specifications

D.It ensures that services are delivered and supported according to agreed specifications and stakeholders expectations

Question 212

Which of the following might be used to manage an Incident?
1.Incident Model
2.Known Error Record

A.Neither of the above

B.Both of the above

C.1 only

D.2 only

Question 213

Staff in an IT organization are very busy, mostly carrying out tasks that add little or no value to the organization or its customers.
Which guiding principle recommends that the unnecessary work should be eliminated?

A.Keep it simple and practical

B.Think and work holistically

C.Star: where you are

D.Progress iteratively with feedback

Question 214

What is a cause, or potential cause, of one or more incidents?

A.A problem

B.A workaround

C.An incident

D.A configuration item

Question 215

Which is a key requirement for a successful service level agreement (SLA)?

A.Using bundled metrics to relate performance to outcomes

B.Using an agreement between the service provider and service supplier

C.Using individual metrics that relate to the service catalogue

D.Using single-system-based metrics that relate to outputs

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Question 211

Question 212

Question 213

Question 214

Question 215

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