A.Maximizing the number of successful changes

B.Reducing the number and impact of incidents

C.Managing workarounds and known errors

D.Restoring normal service as quickly as possible

A.Service value chain activities have pre-determined dependencies on ITIL practices

B.Organizations should ensure that each value stream is applicable to many scenarios

C.Each value stream should be designed with a specific combination of service value chain activities

D.A value stream is an operating model for creating value through products and services

A.Change Management

B.Service Strategy

C.Service Design

D.Service Transition

A.Problem identification

B.Post-implementation review

C.Problem control

D.Error control

A.Relationship management

B.Change enablement

C.Supplier management

D.Service desk