A.Progress iteratively with feedback

B.start where you are

C.Think and work holistically

D.Focus on value

A.Reviewing measurements and metrics

B.Defining measurable targets

C.Implementing service andprocess improvements

D.Creating a baseline

A.The Facilities Management function

B.Internal departments

C.Suppliers, manufacturers and vendors

D.Customers

A.Supplier management and availability management

B.Supplier management and service level management

C.Supplier management and change management

D.Availability management and service level management

A.The unknown cause of one or more incidents that have an impact on an IT service

B.Reducing or eliminating the cause of an incident or problem

C.An unplanned interruption to an IT service or a reduction in the quality of an IT service

D.Any change of state that has significance for the management of a configuration item
(CI)
or IT service