Free Access EXIN.ITIL.v2025-11-14.q416 Practice Test (Page 49)

Which is theCORRECTactivity to carry out the "How do we get there" phase of the Continual
Service Improvement approach?

A.Measurable targets

B.Baseline assessments

C.Policy and governance review

D.Service and process improvement

Which Function would provide staff to monitor events in a Network Operations Centre?

A.Applications Management

B.Service Desk

C.IT Operations Management

D.Technical Management

What does a service always deliver to customers?

A.Infrastructure

B.Applications

C.Resources

D.Value

Which of the following is the BEST definition of an Incident?

A.An unplanned interruption to an IT service or reduction in the quality of an IT service

B.A warning that a threshold has been reached, something has changed, or a failure has occurred

C.A change of state which has significance for the management of a Configuration Item or IT Service

D.Loss of ability to operate to specification, or to deliver the required output

Which one of the following is concerned with policy and direction?

A.Service design

B.Capacity management

C.Governance

D.Service level management

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