Free Access EXIN.ITIL.v2025-11-14.q416 Practice Test (Page 51)

Consider the following list:
1) Change Authority
2) Change Manager
3) Change Advisory Board (CAB)
What are these BEST described as?

A.Functions

B.Job descriptions

C.Roles, people or groups

D.Teams

Which practice would help a user gain access to an application that they need to use?

A.Service level management

B.Change enablement

C.Service request management

D.Service configuration management

Which of the following is NOT an objective of Continual Service Improvement?

A.Improve the cost effectiveness of IT services without sacrificing customer satisfaction

B.Review and analyze Service Level Achievement results

C.Identify activities to improve the efficiency of service management processes

D.Conduct activities to deliver and manage services at agreed levels to business users

Which of the following is a responsibility of Supplier Management?

A.Development, negotiation and agreement of Organizational Level Agreements

B.Development, negotiation and agreement of Service Portfolio

C.Development, negotiation and agreement of Service Level Agreements.

D.Development, negotiation and agreement of contracts.

The design of IT services requires the effective and efficient use of "the four Ps". What are these four Ps?

A.People, products, plans, partners

B.People, process, partners, performance

C.Performance, process, products, plans

D.People, process, products, partners

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