A.A service transition package (STP)

B.A service option

C.A service charter

D.A service design package (SDP)

A.Disaster recovery plans

B.Swarming

C.Target resolution times

D.Self-help

A.It is a structured document with definitive information regarding all live IT services, including those available for deployment

B.It is a set of tools and databases that is used to manage knowledge, information and data

C.It is a secure library in which the latest versions of authorized software items are stored and protected

D.It is a secure library in which all definitive authorized versions of all media configuration items are stored and protected

A.To help plan changes, assist in communication and avoid conflicts

B.To ensure that a single change authority reviews every change

C.To publish a list of service requests that users can select

D.To help plan, authorize and schedule emergency changes

A.An emergency change to implement a security patch

B.A compliment about an IT support team

C.An investigation to identify the cause of an incident

D.The failure of an IT service