A.Customers agree the service levels; users buy IT services

B.Customers sell IT services; users improve IT services

C.Customers design IT services; users test IT services

D.Customers buy IT services; users use IT services

A.Request fulfillment

B.Access management

C.Service asset and configuration management

D.Facilities management

A.Availability management

B.Capacity management

C.Design coordination

D.Release management

A.Each value stream must include suppliers or partners

B.Each value stream must be designed for a specific scenario

C.Each value stream must include all six value chain activities

D.Each value stream must include all 34 ITIL practices

A.Only manage Incidents effectively through 1st and 2nd line

B.Only manage Incidents effectively at the 3rd line

C.Only manage Incidents effectively through the 1st line

D.Manage Incidents effectively through 1st, 2nd and 3rd line