A.The portion of a service or IT infrastructure that is normally released together

B.A measurement of cost

C.The team of people responsible for implementing a release

D.A function described within Service Transition

A.It reports each service element separately

B.It reduces the number of metrics that need to be collected

C.It provides an outcome-based view of services

D.It facilitates the automatic collection of metrics

A.To identify patterns of business activity

B.To ensure high levels of customer satisfaction

C.To ensure strategic plans for IT services exist

D.To secure funding to manage the provision of services

A.Do

B.Act

C.Plan

D.Co-ordinate

A.Key performance indicators (KPIs)

B.Total cost of ownership (TCO)

C.The value of a service

D.Governance