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What are the two top considerations when designing a solution to improve Sales Rep productivity?

When editing a quote, you can edit which of the following? (Select all that apply)

You have an Opportunity in the Value Proposition stage, for an amount of $1,000 that has a 50% Probability of closing. If all goes well, and this Opportunity closes, how much revenue will be realized?

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What can a user with a Chatter Only profile do?

Customer Support Agents are frustrated with how they interact with their current case management solution and have asked for a more streamlined way to manage and view cases. Which solution will improve productivity and allow the Agents to quickly create and view notes, log calls, update cases, and communicate with customer?