Free Access Salesforce.Sales-Cloud-Consultant.v2022-03-16.q146 Practice Test (Page 30)

Question 141

Universal Containers is considering a Knowledge-Centered Support (KCS) implementation.
Which three benefits canbe expected from KCS adoption? Choose 3 answers

A.Increased call deflection

B.Optimized use of resources

C.Reduced issue resolution time

D.Increased call routing accuracy

E.Reduced support channels

Question 142

What is the difference between the managed and the standard version of Chatter Desktop?

Question 143

When the billing address on an account is changed, the mailing address of all related contact records should be updated to reflect the new address. How can this requirement be met?

A.Create a workflow rule on accounts.

B.Create a Force.com trigger on accounts.

C.Create a Force.com trigger on contacts.

D.Create a workflow rule on contacts.

Question 144

When an Opportunity Stage is marked as Closed Won, Cloud Kicks wants an email to be sent to a team of Executives. This email should include details about the Opportunity along with the related Opportunity Products and the Account.
Which solution should the Consultant recommend to achieve this requirement?

A.Develop an Inbound Email Service.

B.Use Process Builder and HTML Email Templates.

C.Use Workflow rules and HTML Email Templates.

D.Develop a custom Apex Trigger that uses custom email messaging.

Question 145

What is Salesforce to Salesforce?

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Question 141

Question 142

Question 143

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Question 145

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